Confidentiality & Medical Records
The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:
- To provide further medical treatment for you e.g. from district nurses and hospital services.
- To help you get other services e.g. from the social work department. This requires your consent.
- When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
Freedom of Information
Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.
Access to Records
In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.
We are happy to receive any comments or complaints about any aspect of the service we provide. Please contact our practice manager, Mrs Pamela Wilson.
After the result of our investigation, you may request a review of your complaint from the Parliamentary & Health Service Ombudsman
London SW1P 4QP
Tel: 0345 015 4033
You may also wish to discuss your concerns with the Patient Advice and Liaison Service (PALS) in Leeds who can
- Listen to the concerns you have raised in confidence
- Provide you with information and advice to help you resolve your concern
- Liaise on your behalf to resolve issues
Their details are:
Douglas Mill, Bowling Old Lane, Bradford BD5 7JR
Telephone: 0800 0525 270 (Mon – Fri: 8.30am to 4.30pm) E-mail: WestYorksPALS@nhs.net
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise the right to take action to have them removed, immediately if necessary, from our list of patients.