The Friends and Family Test
From 1 December 2014, if you visit our GP surgery you will be asked about whether or not you would recommend our surgery to your family and friends, if they need similar treatment or care. Or you can complete online - see under "Have you say" on the right
You will be asked to answer a simple question about your experience:
“How likely are you to recommend our GP practice to friends and family if they need similar care or treatment?”
You will be asked to choose one of six options, ranging from ‘extremely likely’ to ‘extremely unlikely’.
Your response is anonymous and you will be able to post your responses in a ballot box in our GP practice reception on your way out of the surgery.
The information will give our GP practice invaluable feedback on what you think of the care and treatment you have received, which along with existing ways of gathering feedback, will help us to make improvements and improve the experience for our patients.
The Friends and Family Test has already been successfully rolled out in hospitals across the country and is proving to be valuable in obtaining patient experiences. For more information on the Friends and Family Test, please visit www.nhs.uk/friendsandfamily
British Sign Language youtube video click here